FAQ
On this page you will find answers to the most frequently asked questions. What is not, that is, if you need any help, please contact us at +38591 7838372 or at e-mail: cronopihrvatska@gmail.com
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FORM FOR UNILATERAL TERMINATION OF THE AGREEMENT
Pursuant to the Consumer Protection Act, in the case of distance shopping (when it is not a matter of personal collection but sent by delivery service), you are authorized to unilaterally terminate the contract without giving reasons within 14 days from the date of delivery of the product, i.e. the delivery of the last product from the order. Pursuant to Article 77, Paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product. The returned product must be in its original packaging, unopened, undamaged and with the declaration, the accompanying receipt and original packaging.
IMPORTANT: There is no right to unilateral termination of the Agreement for food, nutritional supplements, cosmetics and perfumes based on the Law!
You can download the standard information form for unilateral contract termination at this link:
STANDARD-INFORMATION-FORM-UNILATERAL-TERMINATION-OF-CONTRACT
You can unilaterally terminate the contract using the mentioned form or by any other unequivocal statement in which you express your will to terminate the contract.
In case of unilateral termination of the contract, we will proceed according to the Consumer Protection Act, i.e. the Obligatory Relations Act.
We will reimburse you after the goods have been returned to us. You must return the goods to us without delay, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
COMPLAINTS AND REFUNDS
The customer has the right to a justified complaint and to return the goods in the following cases:
•Delivery of goods that were not ordered
•Delivery of goods that have a fault or damage that did not occur during transport
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract, and if the buyer wishes, he can contact the Cronopi trade at the info number or email address in order to obtain information about the method, the possibilities and conditions of returning products by the Cronopi shop (cronopihrvtaksa@gmail.com).
ONLINE DISPUTE RESOLUTION (FROM 15.02.2016)
According to the special regulation of the European Union from February 15, 2016, in the entire EU, disputes related to online purchases will be resolved through the ODR platform (click on the link).
In other words, if you encounter a problem during online shopping within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint in a faster and simpler way on the link of the ODR platform.
It is good to know how the platform can be used by consumers and merchants. The objection can be submitted in any of the 23 official languages of the EU.
WHICH PAYMENT METHODS ARE ACCEPTED IN THE WEB SHOP?
Payment for goods upon collection (collection), in most cases, the goods are sent for delivery on the same or the next working day from the receipt of the order. The service is GLS.
IS IT POSSIBLE TO REFUND OR EXCHANGE THE JEWELRY?
Of course, we offer the possibility of returning or exchanging purchased jewelry. If you are not satisfied with the purchased jewelry, please contact us within 14 days of receiving the product.Of course, we offer the possibility of returning or exchanging purchased jewelry. If you are not satisfied with the purchased jewelry, please contact us within 14 days of receiving the product.
Of course, jewelry will not change its color if it comes into contact with water. Take care to avoid contact with jewelry when applying perfume. If there is contact, rinse the jewelry under water and dry it with a cloth or towel.