General business conditions – Cronopi
Information about the craft:
Cronopi – Obrt za proizvodnju trgovinu i usluge, Porat 14, 21327 Podgora
Email address: cronopihrvatska@gmail.com
Info phone: +385917838372
The webshop is open for orders from 0-24, and questions related to online shopping can be sent to cronopihrvatska@gmail.com
REGISTRATION AND NEWSLETTER
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If you are not a registered user or customer, but still want to receive our notifications, you can sign up for our newsletter, which is located in the lower right corner of the home page.
REMARKS AND OBJECTIONS
Pursuant to Art. 10 ZZP, internet shop cronopi.hr allows you to send your written complaints related to online shopping to the e-mail: cronopihrvatska@gmail.com
We will respond to all your remarks and objections within a maximum of 15 days.
ONLINE DISPUTE RESOLUTION (FROM 15.02.2016)
According to the special regulation of the European Union from February 15, 2016, in the entire EU, disputes related to online purchases will be resolved through the ODR platform (click on the link).
In other words, if you encounter a problem during online shopping within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint in a faster and simpler way on the link of the ODR platform.
It is good to know how the platform can be used by consumers and merchants. The objection can be submitted in any of the 23 official languages of the EU.
MATERIAL LIABILITY, MATERIAL DEFECTS
The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this.
The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.
It is assumed that a defect that appeared within six months of the transfer of risk existed at the time of the transfer of risk, unless the seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect.
The customer has the right to a refund only if the purchased goods have any of the material defects listed in Art. 401 of the Obligations Act:
- if the thing does not have the necessary properties for its regular use or for traffic
if the thing does not have the necessary properties for the special use for which the buyer is acquiring it, which was known to the seller or should have been known to him - if the thing does not have properties and characteristics that are explicitly or tacitly contracted, or prescribed
when the seller has delivered a thing that is not equal to the sample or model, unless the sample or model is shown for information only - if the thing does not have properties that normally exist in other things of the same type and which the buyer could reasonably expect based on the nature of the thing, especially taking into account the public statements of the seller, manufacturer and their representatives about the properties of the thing (advertisements, labeling of things, etc.)
- if the item is improperly assembled provided that the assembly service is included in the fulfillment of the sales contract
- if improper assembly is due to deficiencies in the assembly instructions
- If the buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the thing, the defect is not taken into account if the seller did not know or should have known about these statements, or these statements were refuted by the time the contract was concluded, or they did not influence the buyer’s decision to conclude a contract.
The manufacturer, in the sense of responsibility for material defects and guarantees for the correctness of the thing sold, is the manufacturer of the thing, the importer of the thing and any other person who presents himself as a manufacturer by placing his name or title, trademark or other mark on the thing.
CONTRACT TERMINATION, REFUNDS, COMPLAINTS, EXCHANGE OF GOODS
The mmaret.mojweb.com sales staff guarantees you excellent service and maximum value for money.
The customer can advertise the product in person at the Cronopi workshop, Porat 14, PODGORA or send it to the address of our office (Cronopi, Porat 14, 21327 PODGORA). If the reason for the replacement is damaged or defective jewelry, the replacement is at the expense of Cronopi (lurlic.mojweb.com.hr), and if it is a question of replacing the jewelry due to the customer’s wish, the customer sends the goods to our warehouse at his own expense.
The seller is not responsible for possible damages and other obligations that are in the domain of the delivery service, but in agreement with them will provide top service for each customer. When picking up the goods, the customer is obliged to send a complaint to the delivery person on the spot and report it in writing to our web sales manager at the email cronopihrvatska@gmail.com
In accordance with the Law on Consumer Protection, Article 72, Paragraph 1, the customer has the right to unilaterally terminate the contract, without giving reasons, within 14 days from the day of receipt of the ordered products. Pursuant to Article 77, Paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product. Depreciation is determined by the official service or supplier.
In order to exercise the right to terminate the contract, the buyer is obliged to inform the seller of his intention in writing. You may terminate the contract unilaterally by using the contract termination form or by any other unequivocal statement expressing your will to terminate the contract on a durable medium.
If the products have been delivered to the customer, the customer is obliged to return the ordered products at his own expense. Returned products must be in good condition, unopened, unused and in the original packaging.
The refund will be made in the same way as the payment was made. In the event that the customer agrees to another way of returning the paid amount, he does not bear any costs for the return.
The buyer is obliged to hand over or send the goods (to the address where they will be sent) without undue delay, and in any case no later than within 14 days from the day when the buyer sent his decision on unilateral termination of the contract.
The direct costs of returning the goods are borne by the buyer himself: In the event that he exercises his right, the buyer bears the cost of returning the goods and must return them within 14 days (Article 77 ZZP).
The buyer also bears the cost of any reduction in the value of the goods (Article 77 of the Commercial Code) (unpacked goods, lost documentation and parts, damage, use of the goods, etc.), except for what was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damage or without parts and documentation, and if the same is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods, and the Seller is not obliged to return the paid funds in full, but it can be done product impairment assessment.
Products (returns, complaints, exchange of goods) must be delivered to the address:
Obrt Cronopi, Porat 14, 21327 Podgora
mail: cronopihrvatska@gmail.com
Info phone: +385919118113
PRODUCT RETURN AND CLAIMS
The customer has the right to a justified complaint and to return the goods in the following cases:
Delivery of goods that were not ordered
Delivery of goods that have a fault or damage that did not occur during transport
The deadline for submitting a complaint is 8 days from the receipt of the package.
WE DO NOT APPROVE RETURNS OF USED BUT CORRECT PRODUCTS.
In accordance with the Law on Consumer Protection, in the case of distance shopping, you are authorized to unilaterally terminate the contract without giving reasons within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order.
You can unilaterally terminate the contract using the mentioned form or by any other unequivocal statement in which you express your will to terminate the contract.
In case of unilateral termination of the contract, we will proceed according to the Consumer Protection Act, i.e. the Obligatory Relations Act. We will reimburse you after the goods have been returned to us. You must return the goods to us without delay, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
According to the Law on Consumer Protection, the buyer is obliged to bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract, and if the buyer wishes, he can contact the info number or email address shop@strangels.eu in order to obtain information on the method, possibilities and conditions of return products by StrAngels.
Pursuant to Article 77, Paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product that is the result of handling the purchased product.
It is important to know: The returned product must be in the original packaging and with the declaration and the corresponding invoice!
When receiving the goods, it is up to the customer to check the correctness of the order. Please compare the received items with the invoice, if something is missing, immediately notify your delivery person, as we do not accept subsequent complaints.
In case of inability to deliver other goods, the trader will compensate the buyer for his costs of returning the goods and the value of the goods that he is no longer able to deliver.
Advertised goods remain your property until full payment.
Within 14 days from the date of receipt of the written complaint to the Buyer, the Seller is obliged to replace the product or return the entire amount paid to the Buyer, increased by default interest, counting from the receipt of the written notice of termination of the contract.
PRODUCT PRICE, PAYMENT METHOD AND PRODUCT SHIPMENT
The agreed purchase price includes VAT and is expressed in Euros with a double display of the price in Croatian kuna according to the fixed conversion rate of €1 = HRK 7.53450.
Prices are determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this there is a possibility of an error. Such situations are extraordinary and for them StrAngels apologizes in advance to its users and customers who will be informed about the situation and possible wrong price for a certain product.
Choosing a payment method
The ordered products and delivery can be paid according to the model chosen by the customer during the order process. Payment for the product can be made:
payment upon receipt of shipment (cash on delivery)
If the buyer decides to pay when taking over the shipment, he is obliged to pay for the same products only when taking them over. The invoice for the ordered product must be paid to the delivery person upon delivery of the ordered product. Payment to the delivery person is possible only in cash.
STATEMENT ON THE PROTECTION AND COLLECTION OF PERSONAL DATA
Obrt Sounds mini undertakes to protect the personal data of customers, in such a way that it collects only the necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.
All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Sounds mini and business partners are responsible for respecting the principles of privacy protection.
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Company information:
Obrt Cronopi, Porat 14, 21327 Podgora
The webshop is open for orders from 0-24, and questions related to online shopping can be sent to the email cronopihrvatska@gmail.com
Business owner: Marija Galić